Quality Assurance in Healthcare
What the chapter is about
This chapter considers the role of quality assurance in healthcare. It starts by asking “What is quality?” before discussing how it may be measured. It considers the role of incentives and how remuneration may be linked to performance. The second part of the chapter looks at the process of assuring quality by establishing a culture of patient safety before considering the roles of internal and external audits, and the influence of certification and accreditation on quality.
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The case studies from this chapter are from:
- Jordan
- Netherlands
- South Africa
- United States
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