Hospitals and their management
What the chapter is about
This chapter starts by considering what hospitals do, It highlights the different challenges of planned and unplanned care. It then goes on to discuss how to meet the complex challenges of managing a hospitals starting with overall strategic management and then looking at the operational dimensions of service management, financial management, customer management in hospitals
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The case studies from this chapter are from:
- Australia
- Belgium
- China
- Germany
- Ghana
References with links to full text where available
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