Even through face-to-face interviews remain a human task, AI can still assist with the process.
Before the interview starts
Even before the interview starts, AI can help by scheduling interviews at a time that suits both the candidate and the interviewers. For example, Automated interview scheduling was introduced at Mastercard. It has proven to be a significant improvement for both the candidates and the interviewing team at Mastercard. In addition to scheduling well over 5,000 interviews, 88% of them were scheduled within 24 hours of the request.
Mastercard suggest they have reduced the time it takes to schedule an interview by more than 85%. They say that this efficiency not only improves the candidate experience but has streamlined internal processes, reduced administrative burden, and helped them to recruit the people they want more efficiently.
During the interview itself
During the interview itself, AI can assist with notetaking. Taking in-depth and accurate notes during job interviews is integral for an effective hiring process. For HR managers, this practice is key to capturing crucial insights from candidate conversations and facilitates a smoother evaluation and comparison of applicants. Job interviews typically last from 45 to 90 minutes, and this underscores the difficulty of memorising every pertinent detail about a candidate’s skills and experiences. Notetaking can be incredibly useful in this regard.
The Importance of note-taking for interviewers and interviewees
It helps interviewers remember key details and compare candidates effectively. It creates a reliable record for follow-up and clarification. It can help with sharing structured feedback among hiring managers, and it can contribute to reducing hiring bias by providing a clear account of candidates’ answers.
Candidates can also benefit from interview notes. They can receive constructive feedback that can help them be better prepared for subsequent interviews.
With the progression of natural language processing technology, AI-powered notetaking has become increasingly prevalent across various industries. It allows interviewers to remain fully engaged during the interview while maintaining an organised record. AI can summarise the conversation, analyse tone and sentiment, and perform skill mapping. Platforms like Supernormal illustrate how beneficial AI tools can be in this context:
Commercial notetaking applications based on AI can record audio or video from the interview via platforms such as Zoom or Teams. They can use speech recognition and NLP to transcribe the conversation. They can highlight essential information like skills, experiences, and critical points from the interview and summarize the content into structured notes that can be reviewed or shared with collaborators. Using an AI-generated platform for interview notes is a valuable time-saver that enhances objectivity, consistency, and efficiency in the recruitment process. Sharing these AI-formulated notes with team members or candidates keeps all parties aligned and informed. This notetaking innovation fits seamlessly into the digital workflow of today’s HR management, offering a practical solution to bolster the recruitment experience.
Which of these methods would you like to adopt? Why?
Record your thoughts in your learning diary before you move on….